Deposits and matching · 2 min read
Amount mismatch: what happened
Same reference, different amount. Why that always stops and never auto-approves.
This one is always held, never auto-approved, and that is on purpose.
What it looks like
A reference number you have seen before appears again, but the amount is different. Sometimes it is a small difference, like 9,500 becoming 9,050. Sometimes it is large.
Why it is never guessed
The amount is one of the only two things confirming that a payment is the right payment. If it disagrees, the system has lost one of its two checks. Approving on the reference alone is exactly how the wrong deposit gets credited.
What your team sees
Both amounts, side by side, plus the history of when that reference was used before and what happened. That is usually enough to decide in a few seconds.
The common causes
- A transposed digit when typing the amount
- A customer sending a partial amount and expecting it to count
- Two different customers quoting the same reference by accident
What to do
Ask the customer which amount they actually sent, and check it against the gateway. If it matches what arrived, approve it. If not, reject it and ask them to resend with the correct details.
Related
Want to see it on your own flow?
We run the engine on sample data first, then set up a secure environment for you.