I have submitted my payment. What happens now?

Once you submit a transaction hash, your invoice shows one of these.

Awaiting verification

We have your details and are checking the transaction on-chain. Nothing is needed from you. This is normally the same working day.

Confirmed

The payment matched and your subscription is active. The period starts from the moment it was confirmed, and you will get an email with the dates.

Rejected

Something did not line up. The most common reasons are that the amount sent was different from the invoice, or the transaction could not be found on the network shown. The invoice stays open, so you can check and submit again, or raise a ticket and we will look with you.

What you do not need to do

You do not need to email us as well. Submitting the hash in the portal is what puts it in the queue, and we can see it there.

If it has been more than one working day and the status has not moved, raise a billing ticket with the hash. That is the fastest route.